Sooa Lee, Head of Civil Petition Policy Team in Hongcheon County, Wins Main Award at 29th Civil Petition Service Awards

Nation’s First Foreign Language UI Support Service for Unmanned Civil Petition Issuing Machines
Creative Initiatives Including Waiving Fees for Unmanned Civil Petition Machines

Sooa Lee, Head of the Civil Petition Policy Team at the Civil Petition Department of Hongcheon County, Gangwon Province, received the main award at the 29th Civil Petition Service Awards held on the 27th.

Sooa Lee, Head of the Civil Petition Policy Team at the Civil Petition Department of Hongcheon County, Gangwon Province, is receiving the main award at the 29th Civil Petition Service Awards held on the 27th. Provided by Hongcheon County

The Civil Petition Service Awards, jointly organized by the Ministry of the Interior and Safety and SBS since 1997 and sponsored by the National Agricultural Cooperative Federation, is the nation’s highest honor for public officials. The award recognizes creative and dedicated public servants who strive to enhance public convenience in the field of civil petitions.

Lee has worked in civil petition administration for over 25 years, leading various innovative policies to realize citizen-centered governance. Notably, she established the nation’s first “Foreign Language UI Support Service for Unmanned Civil Petition Issuing Machines,” supporting four languages, including Vietnamese, for seven types of civil petition documents such as marriage certificates, greatly improving accessibility for foreign residents. This service has had a significant ripple effect, being benchmarked by 50 local governments nationwide.

In addition, Lee has spearheaded numerous policies directly impacting residents’ daily lives, such as making the issuance fee for mobile resident registration card IC chips completely free, waiving all issuance fees for unmanned civil petition machines, operating 24-hour unmanned civil petition machines in all towns and townships within the county, and launching a scholarship program for out-of-school youth. Through these efforts, she has demonstrated both tangible benefits and proactive governance.

Lee stated, “This award is the result of the collaboration and support of my colleagues and all residents of Hongcheon County,” adding, “I will continue to communicate with residents with humility and strive to make Hongcheon County an even happier place.”

This content was produced with the assistance of AI translation services.