Toss CX Establishes First Regional Hub in Busan with Big Data Contact Center

"Three-Digit Local Talent Recruitment Planned for This Year"

Toss CX, the customer service subsidiary of Viva Republica, announced on November 10 that it has opened a next-generation, big data-based contact center in Haeundae Centum City, Busan.

This is the first time Toss CX has established a contact center outside of Seoul.

The company's goal is to create a sustainable job ecosystem and expand local talent recruitment.

Toss CX plans to hire a three-digit number of local talents by the end of this year.

The company also intends to enhance service quality and build a database for artificial intelligence (AI) training.

Kang Jinseok, CEO of Toss CX, stated, "Busan is rapidly growing as a digital innovation city that combines finance and technology. Through our Busan hub, we will work with local talent to create a new model for financial customer service."

This content was produced with the assistance of AI translation services.