[Asia Economy Reporter Lee Jung-yoon] Hana Securities announced on the 13th that it has expanded and revamped its hybrid customer consultation service, the Prime Care Lounge.
The Prime Care Lounge is a care service that allows customers to receive free telephone consultations from Prime Private Bankers (PBs) who have asset management expertise. The service is conducted by applying through the Hana Securities mobile application OneQ Pro and then receiving offline phone consultations.
With this expansion and revamp, customers can receive customized investment consultations in various fields such as stocks and financial products without any waiting time. Immediate consultations are available daily from 8 a.m. to 5 p.m. Additionally, an online consultation reservation service is provided, allowing customers to set the consultation field and time in advance.
Through the Prime Care Lounge, Hana Securities also provides various investment-related information, including market conditions, market issues, domestic and overseas stock themes, and trends in the Exchange-Traded Fund (ETF) market.
Song In-beom, Head of WM Support Division at Hana Securities, said, "As investment culture becomes more widespread, the demand for offline-level consultation services is also increasing. We will continue to develop the Prime Care Lounge to ensure that investment information can be accessed easily and quickly."
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