Delivered Exactly as Instructed... National Health Insurance Service Employee Verbally Abuses with "Are You Blind?"

For leaving food on the floor, called "daughter X bastard, go die"
National Health Insurance Service employee even questioned upbringing

A delivery worker has claimed that after delivering food to a regional office of the National Health Insurance Service, he was subjected to harsh language and verbal abuse from an employee.

According to a report by JTBC on the 25th, delivery worker Mr. A delivered food to a regional office of the National Health Insurance Service on the morning of the previous day.

"I followed the instructions to leave it in front of the elevator... but was met with harsh words and verbal abuse"

A delivery worker's story has been shared about being verbally abused and mistreated by a customer after leaving food in front of an elevator. JTBC "Case Captain"

The customer had requested, "(Please leave the food) in front of the elevator on the 6th floor," and there was a sticker next to the 6th-floor elevator that read, "Parcel (Pickup)↓ Delivery Drinks↓." Next to it was a long table with several small boxes, presumably parcels, placed on top. Following the instructions, Mr. A left the food on the floor, took a verification photo, and left.

However, a customer, presumed to be a female employee of the National Health Insurance Service, called Mr. A a short while later and complained, "Didn't you see the parcel boxes on the table next to it?" and "Who would ever leave food on the floor like that?" When Mr. A explained, "That's how it was indicated on the wall sticker," the customer retorted, "You should apologize properly. Didn't you just throw the food away on the street?" and "Are you blind?" she snapped.

The customer did not stop there and continued, asking Mr. A, "Didn't you receive any proper upbringing at home?" and "If you had, you wouldn't have done something like this." When Mr. A responded, "Do I really have to listen to this right now?" and tried to end the call by saying, "This conversation is going nowhere," the customer allegedly used derogatory terms toward delivery workers, calling him "daughter-of-a-bitch" and "retard," according to Mr. A's account. Even after the call, the customer reportedly sent a text message saying, "I've received deliveries for months, but I've never seen anyone deliver like this. Do you have a three-second memory?"

National Health Insurance Service: "Difficult to identify the perpetrator... Will strengthen training"

Mr. A contacted the delivery app to report, "I was verbally abused by a customer," but the platform repeatedly responded, "We don't know. There's nothing we can do. We'll connect you to the customer." He lamented, "Even if I report malicious customers to the delivery app, they never come up with any measures. We just have to vent to each other among colleagues and swallow our frustration."

In response, a representative from the National Health Insurance Service told Chosun.com, "The employee in question has been identified as an intern," and added, "She has acknowledged her wrongdoing regarding the situation." The representative stated, "We are currently listening to both sides and investigating the facts," and emphasized, "The organization is taking this incident very seriously and will respond thoroughly."

After Mr. A's story became public, the National Health Insurance Service's social media accounts were flooded with criticism, including, "Reveal the employee who mistreated the delivery worker and issue a public apology," "Is this the place where only people with good upbringing work?" "When you call the organization, they say, 'Everyone is someone's precious family, so please speak kindly,' and warn that verbal abuse or swearing will be punished under the Occupational Safety and Health Act, but now they're the ones mistreating people," and "Find the person responsible and discipline them."