Lee Eun-mi, CEO of Toss Bank, "We Will Become the Bank That First Comes to Customers' Minds"

Toss Bank Achieves First Annual Profit of 45.7 Billion KRW Last Year
Unveils Mid-to-Long-Term Strategies for Customer-Centric Optimization,
Technology Standardization, and Global Expansion at Press Briefing on the 16th

▲Lee Eun-mi, CEO of Toss Bank (Photo by Lee Eun-mi), is presenting Toss Bank's mid-to-long-term strategy at a press conference held on the 16th at the Fairmont Ambassador Hotel in Yeongdeungpo-gu, Seoul. Provided by Toss Bank

Toss Bank presented a blueprint centered on ▲customer-centric optimization ▲standardization beyond technology internalization ▲global expansion. Through this, it aims to continuously lead changes in the financial industry and become the 'first bank that comes to customers' minds' by providing optimized financial services.

On the 16th, Toss Bank held a press briefing and declared itself a 'Bank Built for the Future,' unveiling three mid-to-long-term (next 3 to 5 years) strategies.

First, it plans to achieve customer-centric optimization by designing products and services that more precisely reflect diverse customer needs. Toss Bank is enhancing personalized algorithms, establishing a customized design organization, and developing behavior-based systems based on data from 12 million customers.

In particular, a dedicated organization for middle-aged and senior customers will be established to introduce related products and services. Targeting young seniors and active seniors, it plans to offer lifecare services linked not only to finance but also healthcare and asset management. In fact, currently, one out of two Toss Bank customers (48%) is aged 40 or older.

Foreign currency accounts will also be strengthened. In addition to the existing free currency exchange function, a remittance function will be added. Furthermore, Toss Bank plans to introduce guarantee-based loans for corporate customers beyond individuals and sole proprietors, while also enhancing risk management.

Toss Bank intends to standardize its credit evaluation model, TSS (Toss Scoring System), beyond technology internalization. This will include an AI-based risk prediction model. Not only will deposit balances, delinquency rates, and document recognition accuracy improve, but ID forgery detection technology will also be strengthened. Toss Bank currently achieves over 99.5% accuracy in just 0.5 seconds and is planning to commercialize this technology.

Global expansion possibilities are also being considered, targeting a variety of countries from developing nations such as Southeast Asia to developed countries.

Last year, Toss Bank succeeded in achieving its first annual profit of 45.7 billion KRW. The number of customers exceeded 12 million, and the monthly active users (MAU) reached 8.8 million. Toss Bank has led financial innovation with services it introduced first, such as the 'Get Interest Now' service. In addition, Toss Bank has produced more than 40 pioneering innovations. Forbes, the U.S. economic magazine, has ranked Toss Bank as the number one bank in Korea for three consecutive years.

Lee Eun-mi, CEO of Toss Bank, said, "Until now, we have focused on creating the label 'first,' but going forward, Toss Bank's new goal is to become the bank that first comes to customers' minds. We will advance as a future-oriented bank through optimization, technology internalization, and global expansion."