NongHyup Bank Begins Building Generative AI Platform

Business Briefing Session Held with LG CNS

NH Nonghyup Bank announced on the 12th that it held a business briefing session for the 'Generative Artificial Intelligence (AI) Platform Construction' to enhance employee work capabilities and improve customer experience at the Nonghyup Bank headquarters in Jung-gu, Seoul.

This project, involving specialized companies in the generative AI field such as LG CNS and PwC Consulting, began development in January of this year. It is scheduled to proceed for a total of seven months, including a one-month stabilization period after the service launch at the end of the first half of this year.

Through this project, Nonghyup Bank will build a generative AI platform and establish an unstructured data management system to ensure data quality. By introducing generative AI services, the bank plans to improve employee work capabilities and customer experience through AI-based document management, knowledge information search services, creation of customized marketing phrases via big data analysis, and policy fund support recommendations for corporate clients.

A Nonghyup Bank official stated, “We will gradually expand the generative AI platform and link it to various tasks to provide better financial services to our customers.”

On the 12th, Choi Un-jae, Vice President of the Digital Strategy Business Division at NongHyup Bank, is giving the opening remarks at the Generative AI Platform Introduction Project Briefing held at the NongHyup Bank headquarters. Photo by NH NongHyup Bank