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Goyang Special City in Gyeonggi Province (Mayor Lee Dong-hwan) announced on the 14th that on the 12th, it conducted on-site civil complaint officer training for 93 people, including on-site civil complaint officers and administrative civil complaint team leaders from 44 neighborhoods, at the Ilsandong-gu Office large conference room (2nd floor).
Goyang Special City conducted on-site civil complaint officer training for 93 participants, including on-site civil complaint officers and administrative civil complaint team leaders from 44 neighborhoods, on the 12th at the Ilsandong-gu Office main conference room. Provided by Goyang Special City
As part of the five major administrative goals of the 8th elected term, the city established the ‘Communication and Cooperation Officer On-site Response Team’ on September 2nd for the second half of 2024 personnel follow-up to realize ‘citizen-first communication administration.’
The On-site Response Team focuses on preemptive conflict management by maintaining close cooperation with on-site civil complaint officers in the neighborhoods. It proactively addresses not only urgent complaints but also potential conflict complaints in advance to resolve them before collective complaints arise.
This training was divided into three topics: ‘On-site Response Team Work Direction and Neighborhood Cooperation Matters,’ ‘Classification and Input/Processing Methods by Complaint Type Based on the Full Survey Results,’ and ‘Introduction and Manual Guidance of the On-site Civil Complaint 25 System.’
The Communication and Cooperation Officer On-site Response Team requested close cooperation with neighborhood on-site civil complaint officers and related departments, as well as prompt feedback to complainants, to promote effective work execution.
They also explained the significance and background of the ‘On-site Civil Complaint 25’ system, which is about to be officially launched, and described to the on-site civil complaint officers who will directly use it the input methods by complaint type, operational effects, easy search using various search tools, batch input of complaints using Excel templates, and output functions for various statistics that can be viewed at a glance. This raised expectations that the complaint handling procedures in Goyang City will become more systematic and convenient with the full operation of ‘On-site Civil Complaint 25.’
Sang-hee Park, Communication and Cooperation Officer, emphasized, “The ‘On-site Civil Complaint 25’ system being established by the On-site Response Team this time will serve as an excellent ‘primer for complaint resolution’ that satisfies citizens, neighborhood on-site civil complaint officers, and related departments working hard to resolve complaints.”
Mayor Lee Dong-hwan of Goyang City said, “The role of on-site civil complaint officers, who directly face complainants and listen closely to their voices on the ground, is more important than anything else. Please work with the attitude that this is your own task, and effectively communicate the urgency and seriousness of complaints to the complaint handling departments to greatly assist in their resolution.”
Meanwhile, the On-site Civil Complaint Team plans to complete the final system revisions by early December at the latest and officially launch ‘On-site Civil Complaint 25.’ By the end of this year, they will collaborate with neighborhood on-site civil complaint officers to input unresolved complaints omitted during the full survey and newly received complaints, and conduct on-site investigations of major complaints to strengthen communication with citizens.
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