LX Hausys, 'Peace of Mind' Service from Interior Contract to Construction and A/S

Operation of 'Contract Management System' Where Headquarters Sales Staff Directly Track Progress

LX Hausys is focusing its capabilities on enhancing customer trust at every stage?from purchasing to construction and after-sales service?in order to transform the complex and difficult process of buying interior materials into a convenient and easy experience.

Customers are examining LX Hausys window products.
[Photo by LX Hausys]

Through the total interior showroom "Jiin Square," located in major commercial districts nationwide, LX Hausys connects official regional dealerships with consumers, providing superior products and construction service quality to customers. At the interior consultation and contract stage, transparent estimates are presented to customers through standardized contracts, and during the construction phase, a thorough quality management process is operated at the headquarters level.

In particular, LX Hausys operates a contract management system where, within three days after a dealership signs an interior contract, a sales representative from headquarters calls the customer to provide detailed guidance on the contract and check the progress, preventing contract breaches and excessive construction delays. For construction defects that dealerships and consumers cannot resolve initially, the headquarters makes various efforts to address the issues. Regional Service Engineers (SE) visit construction sites directly to identify the causes of defects and work together with dealerships to resolve them.

To ensure prompt responses to customer inquiries, various customer consultation channels are operated. When service requests, inquiries, or complaints are received, the call center automatically assigns them to regional subcontractors, and the corresponding regional Service Engineer (SE) contacts the customer within 24 hours to schedule a visit.

LX Hausys has ranked first in the Home Building Materials category for three consecutive years in the Korea Customer Satisfaction Index (KCSI) survey and has been selected as an excellent company in the interior sector for three consecutive years in the Korea Standard Association’s Korea Call Center Quality Index (KS-CQI) survey.