"Last Time Hair Was Found, This Time It's Free"... New Type of Delivery Moocher Emerges

Customer Claims Hair Found... Turns Out to Be a Repeat Offender
Trend of Misusing 'Tips' on SNS... Small Business Owners Sigh

A customer who ordered delivery demanded free food, claiming that a hair was found in their previous order, according to a shared story.

On the 15th, a post titled "Customer's Demand Claiming Hair Found" was uploaded on an online community. As of 1 PM on the 18th, the post had garnered 1,200 views, becoming a hot topic. The author, Mr. A, who runs a restaurant in Eunpyeong-gu, Seoul, asked, "Has anyone else received such an order?" and shared the order receipt.

According to the receipt shared by Mr. A, customer Mr. B, who ordered through a delivery application (app), wrote, "Last time when I ordered delivery, there was a hair in the food, and you said you would remake the menu, but if not possible, please cancel." Since the fact has not been verified, if free food is provided, the loss would be entirely borne by Mr. A, so it is necessary to carefully examine whether a hair was actually found and whether Mr. A made such a promise to Mr. B previously.

What is surprising is that Mr. B's unreasonable demand is not the first time. On January 1st, Mr. B placed an order at Mr. A's store using the same tactic. The order receipt at that time stated, "Last time there was a hair in the agwijjim (braised monkfish), and you said you would size up to medium, but if not possible, please cancel."

Mr. A drew a line, saying, "I never promised such a service," and claimed, "Since there has never been a case of hair found, at first I wondered what it was, but soon I thought it was a scam. Both orders were from the same household." He added, "I contacted the delivery app customer center but received no help. The customer who placed the order also did not contact me even though the order was canceled," and asked for advice, saying, "In these difficult times, such orders are more exhausting than anger-inducing. I don't know if this is habitual or why this is happening. How should I respond?"

Netizens who read the story responded with comments such as, "Strange tips are spreading on social networking services (SNS) these days, causing only small business owners to suffer," "They probably think they are smart," "The number of delivery freeloaders seems to be increasing," "How rude to behave like that over delivery food," and "They probably don't realize they are the real troublemakers."