Ddokdak "13-Fold Increase in Hospitals Introducing Kiosks"

Improving Hospital Operation Efficiency with Kiosk Implementation Amid Prolonged COVID-19 Pandemic

[Asia Economy Reporter Kim Cheol-hyun] Neighborhood clinics, which have seen a decrease in patient visits due to the third wave of COVID-19, are finding new opportunities through the introduction of kiosks, according to a recent investigation.

Vibros (CEO Song Yong-beom), which operates the mobile easy hospital reservation service 'Ddokdak,' announced on the 29th that the number of hospitals newly adopting Ddokdak kiosks in December increased 13-fold compared to the same period last year.

According to Vibros' data comparing the number of new hospital contracts for Ddokdak kiosks year-over-year, the numbers were the same in October, but increased 2.5 times in November and 13 times in December. As patient visits declined due to COVID-19, hospitals appear to have introduced kiosks to reduce operating costs and lower the risk of secondary infections in waiting rooms.

The Ddokdak kiosk is a device capable of handling appointment registration, payment, and printing prescriptions and insurance documents. It significantly reduces hospital administrative tasks outside of medical treatment and minimizes face-to-face interactions between patients and hospital staff, thereby lowering the risk of secondary COVID-19 infections.

Song Yong-beom, CEO of Vibros, said, "As patient visits have decreased due to COVID-19, many hospitals have reduced staff or find it difficult to increase personnel even when necessary. With over 90% satisfaction among hospitals using the Ddokdak kiosk, it is proving to be helpful for efficient hospital operations. We will continue to upgrade its functions to support both hospitals and patients."