KB Kookmin Bank Launches Interest Rate Reduction Request Agency Service, Accelerating Inclusive Finance

KB Kookmin Bank announced on the 19th that it will launch the "Interest Rate Reduction Request Agency Service" on February 26, which will act on behalf of customers to submit interest rate reduction requests in one go, even for loans from other financial institutions linked via MyData.

With this service, once a customer gives one-time consent in the KB Star Banking app, the bank will regularly check whether interest rate reductions are possible for loans held at multiple financial institutions and, if the conditions are met, will automatically submit interest rate reduction requests on behalf of the customer.

The bank explained that this service follows the Financial Services Commission’s designation in December 2025 of the "MyData-based Interest Rate Reduction Request Agency Service" as an innovative financial service, and that it has been introduced to lower customers’ actual interest burdens and expand inclusive finance. Customers who wish to use the service can apply through the loan menu in KB Star Banking and then link their own loan information via MyData.

KB Kookmin Bank emphasized that, unlike the existing interest rate reduction request service, it has strengthened the post-management function. If an interest rate reduction is not accepted, the bank analyzes and informs the customer of the reasons for rejection and also presents ways to increase the likelihood of a rate cut. When the customer’s credit status improves thereafter, the service automatically resubmits the request, continuously managing interest rate reduction opportunities that customers might otherwise miss.

A KB Kookmin Bank representative said, "We decided to offer this service to reduce the inconvenience customers feel during the interest rate reduction request process and to enhance the effectiveness of the system," adding, "We will continue to expand services that provide tangible relief from financial burdens, placing the protection of financial consumers’ rights and interests as our top priority."

Meanwhile, KB Kookmin Bank is strengthening its inclusive finance stance by broadening support channels for vulnerable groups. At the "KB Hope Finance Clinic (Hope Finance Center)," which targets low-income and vulnerable borrowers, the bank provides information on inclusive finance loan products such as KB Sae Hope Hollssi, KB Saitdol Mid-rate Loan, KB Happy Dream Loan II, KB Sunshine Loan 17, and the Stepping Stone Loan. In particular, for KB Sae Hope Hollssi, a separate consultation function allows customers to check loan eligibility online without visiting a branch.

The bank is also working to improve accessibility for financially vulnerable groups, including the elderly. At the "KB Senior Happiness Lounge," dedicated staff quickly support frequently used work such as deposits and withdrawals, passbook reissuance, and pension receipt. At the "KB Golden Life Advisory Center Jongno Pyeongchang," the bank provides senior-tailored life-care services, including asset succession consultations on inheritance and gifts.