Catchers Secures All Four Major ISO Certifications... Establishes 'Global Standard' in Food Manufacturing Pest Control Services

- Following Quality, Environment, and Occupational Health and Safety, Now Achieving 'Customer Satisfaction (ISO 10002)' Certification, Proving Global-Level Competitiveness
- Differentiated Pest Control Solutions Introduced Through 'R&D-Linked Customer

CATCHERS Co., Ltd., a company specializing in pest control solutions for the food manufacturing industry, has obtained all four core international management system certifications: ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Occupational Health and Safety), and ISO 10002 (Customer Satisfaction Management System). Through this achievement, the company has established a globally recognized operational framework across its pest control services.

CATCHERS recently announced that it has become the first in the pest control industry to acquire the ISO 10002 (Customer Satisfaction Management System) certification.

With this, CATCHERS has now secured all four major international management system certifications: Quality (ISO 9001), Environment (ISO 14001), Occupational Health and Safety (ISO 45001), and now Customer Satisfaction (ISO 10002).

Notably, ISO 10002 is an international standard awarded to companies equipped with systems to handle customer needs and complaints promptly and fairly. Pest issues that arise in food manufacturing sites are directly linked to product safety. Therefore, the ability to respond quickly and accurately to customer demands goes beyond simple service and serves as a key indicator of competitive production quality.

During the certification process, CATCHERS implemented a differentiated strategy. Instead of a typical customer service department, the company designed its corporate research institute to oversee customer satisfaction management. This approach allows specialized research staff to provide immediate solutions when complaints are received at the site, enabling early resolution of issues. These cases are then accumulated as research data, leading to improvements in the pest control system and the development of new technologies, thus establishing an 'R&D-linked customer satisfaction system.'

CATCHERS stated, "To meet the demanding standards of the food industry, a higher level of customer satisfaction is required," adding, "We will prove the highest service quality befitting our status as the first in the industry to receive this certification."

Possessing the largest pest classification database in Korea, CATCHERS provides precision diagnostic services that comply with global standards such as HACCP and FSSC 22000. The company plans to continue operating these four international certification systems in an integrated manner, delivering advanced pest control services optimized for the food industry.