AI Tax and Legal Platform Users Expect "Cost Reduction"
61% Have Used Platforms Like SamzzumSam and LawTalk
"AI Could Replace Accurate and Repetitive Tasks"
Users of artificial intelligence (AI) platforms combined with professional fields such as tax, accounting, law, and medicine expect "cost reduction" to be the most significant benefit.
Jarvis and Villains, the operator of the tax platform SamzzumSam, announced the results of its "AI Professional Translation Platform Awareness Survey" on December 22. The survey, conducted from December 1 to 7, targeted 681 customers of SamzzumSam to examine user perceptions of AI services integrated with professional sectors such as tax, accounting, law, and medicine.
The survey found that 7 out of 10 respondents had experience using generative AI services such as ChatGPT and Gemini, and among them, 61% had used "AI professional platforms" like SamzzumSam, LawTalk, and DoctorNow. The main reasons for using these platforms were lower costs compared to expert services, objectivity, and accessibility.
Separately from platform use, half of the respondents (344 people) had experience receiving assistance from professionals such as tax accountants, certified public accountants, or lawyers. Among these, 63.4% expressed satisfaction with the expert services. However, regardless of satisfaction, "high costs" were commonly cited as a drawback. Respondents dissatisfied with expert services pointed to the following main reasons: ▲ high cost burden (57.1%), ▲ lack of transparency and trust (34.1%), and ▲ dissatisfaction with the expert's competence (32.5%).
When comparing AI tax platforms to professional services and rating them on a 5-point scale, cost competitiveness stood out the most. The "cost reduction" category received the highest average score at 4.10, followed by "transparency and objectivity" at 4.04, and "convenience and speed" at 3.75. The most anticipated features of AI tax platforms were fast processing speed (36.1%), low cost (28.6%), and calculation accuracy (22.8%), in that order.
Opinions were divided on the potential for AI to replace professionals. More than half (52.7%) responded that "AI could replace professional roles within the next five years." However, while there were high expectations for AI to expand its role in tasks where accuracy and speed are crucial, such as tax and accounting, the prevailing view was that in areas requiring emotional interaction and ethical judgment, such as medicine or psychological counseling, AI would remain at a level of assisting professionals.
Chae Ibae, head of the SamzzumSam Research Lab, said, "Continuous regulatory innovation is necessary for the advancement of AI integrated with professional fields."
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