Kakao has come under fire for introducing a feature in its service overhaul that indiscriminately exposes users to short-form (brief video) content, and it has now been revealed that the service also experienced a disruption.
According to a KakaoTalk short-form disruption report submitted by Hwang Jeonga, member of the Democratic Party of Korea, to the Ministry of Science and ICT, a disruption in the delivery of KakaoTalk short-form content began around 3:54 p.m. on October 17 and is currently being addressed. No other Kakao services have been affected, but users watching short-form content are seeing a message stating that the connection is unstable.
Kakao explained to the Ministry of Science and ICT that "a temporary error occurred in the service operation system, causing a brief suspension of the related short-form service." However, according to Assemblywoman Hwang's office, it was confirmed that the actual time the disruption began was earlier than the estimated time reported by Kakao to the authorities.
It remains unclear whether Kakao complied with the regulation requiring companies to report a disruption to the authorities within 10 minutes of recognizing it if the disruption lasts more than 30 minutes, as the exact time the disruption began is only an estimate at this point.
Assemblywoman Hwang criticized, "During the last National Assembly audit of the Ministry of Science and ICT, Kakao sparked controversy by stating that it was impossible to 'roll back' the service overhaul. Now, in their rush to launch a hasty service, they are failing to adhere to even the most basic standards."
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