Strengthening Proactive Consumer Protection
Hanwha Life Insurance announced on September 22 that it has established a CEO-led task force (TF) to strengthen its proactive risk management system in line with its commitment to enhancing consumer protection.
On September 18, Hanwha Life Insurance officially launched the "Customer Trust Innovation Task Force" with a kickoff meeting. The TF is chaired directly by the CEO, who oversees all company divisions, and includes key executives such as the Head of Management Support, Head of Insurance, and Head of Product Strategy.
At the kickoff meeting for the 'Customer Trust Innovation Task Force (TF)' held on the 18th, Kyungkeun Lee, President and CEO of Hanwha Life, is speaking (center). Hanwha Life
The TF was formed to preemptively identify potential consumer risks across all stages, including financial product development, sales, and post-sales management, and to swiftly implement specific improvement measures. As financial consumer protection has become a major issue, Hanwha Life Insurance aims to establish a proactive risk management system as early as possible.
The main tasks include: blocking the possibility of mis-selling during the product design stage; preemptively reviewing areas with a high likelihood of complaints or disputes; eliminating unreasonable elements in the insurance payout process and strengthening dispute prevention; and advancing internal inspection systems from a consumer protection perspective.
The TF will regularly report directly to the CEO during meetings, review the status of implementation, and promptly drive improvement actions.
A Hanwha Life Insurance representative stated, "Financial consumer protection is an essential element for sustainable corporate management," adding, "Through the operation of a TF directly overseen by the CEO, we will revamp the consumer protection model across the entire insurance journey-from development to post-sales management-and put customer trust at the forefront of our consumer-centered management."
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