Dongdaemun-gu Conducts Simulation Drill for Unusual Civil Complaint Scenarios

Simulating Verbal and Physical Abuse by a Civilian
Checking the Process from Emergency Bell Activation to Police Arrival

Dongdaemun-gu in Seoul (Mayor Lee Pilhyung) announced on July 18 that it had conducted a joint simulation drill with the Dongdaemun Police Station at the district office's General Civil Service Center on July 17, aimed at ensuring a swift and safe response in the event of unusual civil complaints.

A police officer is restraining a civilian during a special civil complaint simulation training. Provided by Dongdaemun-gu.

This drill simulated a situation in which a civilian, demanding the issuance of a certificate of seal impression by proxy without submitting required documents such as a power of attorney, verbally abused and assaulted a public official who explained the proper procedures. According to the scenario, four departments including the Civil Service and Passport Division, the public health center, security guards, and police officers from the Yongshin Police Box of Dongdaemun Police Station participated in the exercise.

The training followed a sequence that closely resembled real-life situations: notifying the possibility of punishment for illegal acts after the complaint occurred, wearing a wearable camera and recording the situation, reporting to 112 via an emergency bell, police officers arriving on site, and restraining the civilian. The focus was placed on practical safety checks, such as verifying the operation of the emergency bell, communication status, and the usability of wearable cameras, in addition to the main response procedures.

This drill was conducted not only at the district office but also at each neighborhood community center, in cooperation with local police boxes and substations, in accordance with the Ministry of the Interior and Safety’s “Civil Servant Civil Complaint Response Manual.”

Lee Pilhyung, Mayor of Dongdaemun-gu, stated, “Through this drill, I was able to gain a deeper understanding of the difficulties faced by public officials working at the civil service frontlines. Moving forward, we will continue to prioritize the safety of both staff and civilians, and create an environment where everyone can feel secure.”