Goheung County Establishes Queue Number Waiting System in Town and Township Civil Service Offices

Enhancing Convenience and Satisfaction for Civil Petitioners

Goheung County in South Jeolla Province (Governor Gong Youngmin) announced on May 28 that it has established a queue number waiting system in the civil service offices of 11 towns and townships within its jurisdiction to alleviate the inconvenience of waiting for civil petitioners and to improve the efficiency of civil service office operations.

The newly introduced queue number waiting system is expected to significantly enhance civil petitioners' satisfaction by moving away from the previous method of verbal guidance by staff and instead automatically managing the order of visitors. This will reduce confusion and inconvenience during waiting times and allow civil petitioners to manage their waiting time more efficiently.

Goheung County has established a queue number waiting system in the civil service offices of 11 towns and townships within the jurisdiction to alleviate the inconvenience of waiting for civil petitioners and to improve the efficiency of civil service office operations. Provided by Goheung County

The system has been installed in the civil service offices of a total of 11 towns and townships: Goheung-eup, Doyang-eup, Dodeok-myeon, Geumsan-myeon, Dohwa-myeon, Jeomam-myeon, Gwayok-myeon, Namyang-myeon, Donggang-myeon, Daeseo-myeon, and Duwon-myeon.

Previously, in some towns and townships, civil petitioners experienced inconvenience during the first-come, first-served waiting process, especially when demand for document issuance increased, such as at the beginning of the year for new project applications. To address these issues, the county conducted a demand survey and secured the necessary budget starting late last year, ultimately completing the installation of the new system.

A county official stated, "With the implementation of this system, civil petitioners will be able to check their waiting order more fairly and conveniently, which will increase the reliability and satisfaction of civil services. We will continue to make various efforts to create a citizen-centered and friendly civil service environment."

Meanwhile, the county is also promoting various initiatives to enhance convenience for civil petitioners, such as operating an electronic civil petition center (with dedicated computers, fax machines, and printers for petitioners), a health management corner (with height measurement devices, blood pressure monitors, and massage machines), and providing QR codes with information for filling out civil service documents.