Shinhan Bank announced on May 12 that it has launched the financial sector's first generative AI financial knowledge Q&A service equipped with an external generative AI 'GPT model'.
In November of last year, Shinhan Bank received designation from the Financial Services Commission for its 'GPT model' development as an innovative financial service and proceeded with system development. In March, the bank successfully passed the final security evaluation by the Financial Security Institute.
Shinhan Bank has integrated the service into its AI-powered work assistant platform for employees, 'AI ONE'. The bank has organized approximately 100,000 cases of extensive banking business knowledge so that the GPT model can understand them, and has established an automated system to immediately reflect the latest documents that are updated daily.
Through this, employees can now quickly confirm product details, business regulations, and financial information in a Q&A format in response to customer inquiries.
Going forward, Shinhan Bank plans to expand the service from the employee platform to the 'AI Counter', allowing customers to use it directly starting next month. The bank also plans to provide foreign language translation services using generative AI.
A Shinhan Bank representative stated, "Simple and repetitive inquiries can now be handled by AI, allowing employees to focus on customer consultations and more complex tasks, which enables us to provide more accurate and professional services. We will continue to internalize the latest digital technologies and apply them to financial services to create new customer value and enhance financial convenience."
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