Gwanak District Publishes Its Own "Welfare Planner Crisis Case Response Manual"

Strengthening Welfare Planners' Competence with a Practical Manual:
Identifying and Supporting the Top 10 Welfare Needs
Providing "Customized Goods" to Crisis Households Reluctant to Receive Visits...
Opening Hearts of Recipients

Gwanak District (District Mayor Park Junhee) has independently produced and distributed the "2025 Welfare Planner Crisis Case Response Manual" to enable welfare planners to conduct home visit consultations more efficiently.

Until now, the lack of detailed guidelines for home visit consultations had led to many difficulties for new and less experienced welfare officers in the field.

In response, the district has newly created this manual to enhance the efficiency of welfare services at local sites, including community centers, by clearly organizing step-by-step checklists and key considerations so that services tailored to welfare needs can be provided in a timely manner.

This manual was systematically designed through processes such as: analysis of consultation checklists, analysis of integrated case management cases, and gathering feedback from relevant field workers.

The manual contains practical information that can be immediately used in the field, including: initial greetings for use during visits, methods for identifying issues through appearance or speech, ways to assess ten key needs (such as economic, physical and mental health, safety, etc.), and methods for connecting to welfare services. This enables rapid identification of the recipient's needs and crisis situations, making customized support possible.

Meanwhile, the district has established the "Visiting Welfare Planner Operation Plan" to strengthen intensive management of households in crisis. This includes mandatory weekly internal case meetings for the selection and management of new case management recipients, as well as training to strengthen the capabilities of welfare planners, actively promoting the revitalization of home visit consultations.

In particular, to address situations where home visits are avoided due to psychological or environmental factors, the district has provided visit packages worth 10,000 won, including groceries and daily necessities that reflect the resident's health and living conditions. This has helped lower psychological barriers and improve accessibility to consultations.

Last year, the district delivered essential daily items to approximately 4,000 households, such as fall-prevention mats for residents with mobility difficulties and alternative meals like porridge.

As a result, households that had previously refused or avoided visits were able to build rapport, allowing the district to provide customized welfare services?such as the "Toktok Well-being Check Service," relationship-building programs, and Care SOS?at the appropriate time and in the appropriate manner.

Park Junhee, Mayor of Gwanak District, stated, "With this practical manual that reflects voices from the field, we will enhance the expertise and responsiveness of our welfare officers and take the lead in realizing a comprehensive welfare system so that households in crisis are not left behind."