The delay in stock trading on Kiwoom Securities' Home Trading System (HTS) and Mobile Trading System (MTS) was resolved after about 1 hour and 40 minutes. This marks the second consecutive day of errors occurring on the 4th, following the previous day.
On that day, Kiwoom Securities announced after the market opened, "Currently, some order processing is not running smoothly," and advised, "If your order processing is delayed, please check the status of the order again through the 'Unfilled' or 'Order Confirmation' screens."
Then, around 10:40 AM, Kiwoom Securities announced again, "The delay issue that occurred in some orders has been normalized," and reiterated, "If your order processing was delayed, please check the status of the order again through the 'Unfilled' or 'Order Confirmation' screens."
On the previous day as well, due to a system error, orders were either not processed or delayed for about an hour right after the market opened.
The system errors occurring two days in a row are expected to cause significant damage to investors. This is because the domestic stock market plunged sharply after the U.S. tariff announcement on the 3rd (local time). The KOSPI opened at 2437.43, down 2.73% from the previous trading day, and on this day, it opened at 2450.49, down 1.46% from the previous trading day.
Investor complaints are also pouring in. On Naver’s Kiwoom Securities stock bulletin board, posts such as "Worse than yesterday," "Really worse than yesterday," "Compensate and settle," and "One time can be forgiven, but not twice" are flooding in.
Kiwoom Securities is receiving complaints regarding the order errors from the previous day. In a notice issued the day before, Kiwoom Securities stated, "We sincerely apologize for the inconvenience caused by system usage on the morning of the 3rd," and added, "If you have incurred losses due to order delays, please check the 'Compensation Criteria and Procedures' below and submit an 'Electronic Complaint' by the 9th of this month. We will review and respond promptly in order."
They also plan to provide compensation for the order delays that occurred on this day. A Kiwoom Securities official said, "Due to a surge in orders, a bottleneck occurred on the connection server causing order processing delays, and we have taken measures," adding, "We will do our best to compensate for the delays."
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