Strengthening Two-Way Communication with Residents through
‘Customer Voice Box’ and Enhanced SNS Integration
Subtitle Services for Hearing-Impaired Provided
Gyeonggi Transportation Corporation (President Min Kyung-sun) announced on the 10th that it has carried out a major overhaul of its official website to activate communication with residents, implementing features such as a ‘Customer Voice Box’ and ‘SNS (Facebook, Instagram, YouTube, etc.) linkage.’
Gyeonggi Transportation Corporation has conducted a major overhaul of its official website to implement features such as the "Customer Voice Box" and integration with SNS (Facebook, Instagram, YouTube, etc.). Photo by Gyeonggi Transportation Corporation
Additionally, to allow residents to easily access the information they want, user convenience has been enhanced and web accessibility certification has been obtained.
After the overhaul, the average daily number of website visitors increased by 76%, from 490 to 860, indicating improved external recognition and more active communication with residents.
Regarding the website overhaul, President Min Kyung-sun said, “I am pleased that we can hear residents’ opinions from various channels through the website and SNS,” adding, “We will become Gyeonggi Transportation Corporation that exchanges information on major projects and addresses residents’ concerns.”
Furthermore, to actively promote communication with residents, the corporation has launched an official KakaoTalk channel and introduced a chatbot. It also operates Facebook, Instagram, YouTube, and Naver Blog accounts.
Meanwhile, to foster a sense of closeness with residents in conjunction with the website overhaul, a prize event was held through a ‘Gyeonggi Transportation Corporation’ acrostic poem contest and comment lottery. Due to many creative ideas, selecting the winners was challenging.
Meanwhile, Gyeonggi Transportation Corporation has established a mid- to long-term (2024?2030) management strategy system to become the transportation lifeline for approximately 14 million Gyeonggi residents. It is planning and building future mobility projects to achieve its mission of “Enhancing residents’ mobility rights and happiness through safe and convenient transportation services” and its vision of being “a leading smart transportation service institution trusted by residents.”
Additionally, the corporation operates services for transportation-vulnerable areas and disadvantaged groups through projects such as expanding the routes of the Ddokbus, providing the Ddokta app service that allows calls for Ddokbus, taxis, and shared bicycles, integrated dispatch of call taxis for the disabled across 31 cities and counties, support for transportation costs for children and youth, route bidding-type metropolitan buses, and public management systems for city buses.
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