Establishing Measures to Improve Complaint Handling
Practicing Proactive Administration Residents Can Feel
Hamyang-gun, Gyeongnam Province, announced on the 6th that it will officially operate the "Zero Complaints Task Force" to overcome passive administration and enhance transparency in its operations.
The "Zero Complaints Task Force" consists of five senior officials, including the Director of the Administrative Bureau, Director of the Economic Welfare Bureau, Director of the Safety and Construction Bureau, Director of the Public Health Center, and Director of the Agricultural Technology Center, and will make practical efforts to resolve civil complaints.
Every week, dissatisfaction complaints collected from each department are assigned to the task force, and on Fridays during the meeting time with the county governor, efforts to resolve complaints and processing details centered on senior officials over the week are shared and systematically managed.
Through this, the county aims to establish improvement measures for complaint handling and practice proactive administration that residents can feel.
In particular, the Zero Complaints Task Force plans to directly visit sites to inspect the actual conditions of long-term complaints raised more than three times, complaints that were denied, and complaints dissatisfied with the processing results, communicate with complainants, identify the causes of problems, and actively seek solutions to provide practical alternatives for complaint resolution.
Additionally, it will play a role in proactively responding to anticipated grievances to prevent further complaints from arising.
Furthermore, based on the rich administrative experience of senior officials, collaborating with field staff to solve problems will alleviate the workload of the staff and simultaneously provide a valuable opportunity for them to learn various problem-solving methods and enhance their expertise.
A Hamyang-gun official stated, "Through the operation of the Zero Complaints Task Force, senior officials will directly communicate with complainants on-site and seek solutions, realizing proactive administration for residents and providing more transparent administrative services."
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