Gwangju Transportation Corporation Holds 'Consumer-Centered Management' Declaration Ceremony

"Customer Value First"
Putting the 'CS Mission' into Practice

Gwangju Transportation Corporation held a "Customer-Centered Management" declaration ceremony on the 4th at its headquarters, attended by President Jo Ikmun, executives and employees, citizen communication reporters, and service marketers, pledging to realize customer value. Provided by Gwangju Transportation Corporation

Gwangju Transportation Corporation (President Cho Ikmoon) announced on the 5th that it held a CS Mission and Consumer-Centered Management (CCM) Proclamation Ceremony at its headquarters in Mareuk-dong, Seo-gu, on the 4th to realize the top priority of customer value.

The event was attended by about 100 people, including service marketers who interact most closely with customers, the citizen communication press corps, and executives and employees. The program included a CS mission calligraphy performance, a CCM introduction declaration, the appointment of a Chief Customer Officer (CCO), and a pledge of commitment from all employees.

At the ceremony, the corporation declared its CS mission as "Gwangju Transportation Corporation connecting people and cities, leading future transportation," and reaffirmed its determination to accelerate company-wide consumer-centered management activities.

President Cho Ikmoon stated, "We will make this year the first year of consumer-centered management and do our utmost to achieve customer satisfaction," adding, "We will continue to establish ourselves as a model public enterprise dedicated to the happiness of citizens and the local community."

Meanwhile, Consumer-Centered Management (CCM) is a nationally certified system in which the Fair Trade Commission grants certification after evaluation by the Korea Consumer Agency. It assesses a series of processes in which all business activities are reorganized and improved from the consumer's perspective.