Welcome Manager Oversees Move-In Management... Customized Services Including Home Care and Landscaping

[K-Construction, A New Leap] HDC Hyundai Development
Enhancing Resident Satisfaction with Services Before and After Move-in
I-Park Welcome Service, Providing Home Care and Congratulatory Gifts After Move-in

HDC Hyundai Development Company operates various services to enhance the quality of life and residential satisfaction of I-Park residents, following the introduction of security and residential convenience systems using smart technology. Starting with providing welcome services to residents, it offers highly satisfactory services such as Homecoming Day and I-Park Green Service.

Residents using services at the I-Park Homecoming Day event held at Godeok Central I-Park. Photo by HDC Hyundai Development Company

According to HDC Hyundai Development Company on the 31st, the ‘I-Park Pink Service,’ which helps prepare for moving in before occupancy, has been revamped and provided as the I-Park Welcome Service starting this year. A dedicated welcome service manager is assigned to notify customers in advance about defect management from reception, progress, to processing status. In addition, it carefully manages everything from A to Z by guiding move-in accompaniment and community living information. It also provides a home care service that sterilizes and disinfects the house within one week of moving in, along with congratulatory gifts for new residents. A satisfaction survey conducted among I-Park residents revealed particularly high satisfaction with the I-Park Welcome Service.

HDC Hyundai Development Company also renamed the I-Park Blue Service, which has been provided continuously for 15 years until this year, to ‘I-Park Homecoming Day’ and expanded the service target to complexes in their fourth year of occupancy. From March to May, I-Park Homecoming Day was held for 16,130 households across 17 complexes nationwide, including Gangnam Central I-Park, Daegu Bokhyeon I-Park, and Cheongju Gagyeong I-Park 4th Complex. According to customer surveys, 92% of respondents from the 17 complexes chose ‘very satisfied’ or ‘satisfied.’ Among the Homecoming Day services, common area cleaning, kitchen utensil sharpening, one-day classes, and item donation received particularly high satisfaction.

The I-Park Green Service, a landscaping maintenance service provided to complexes in their first to third year of occupancy, has been renamed ‘Gardening Day’ service. It improved landscaping management services through quality control, including maintenance of major trees such as pine trees within the complex, weeding, and pest control. In March, a differentiated service tailored to the characteristics of the complex was introduced for residents of The H First I-Park, including a gardening class combining landscaping theory and practice for community garden management.

HDC Hyundai Development Company is striving to increase resident satisfaction before and after moving in. It has continuously developed new types of service content such as mini-concerts first introduced last year at I-Park Homecoming Day, family photo shooting services introduced this year, and installation of playground facilities for children.

An official from HDC Hyundai Development Company stated, "As residents’ needs become more diverse and segmented these days, we will continue to improve to provide better services through qualitative and quantitative evaluations of customer service quality," adding, "The I-Park customer services to be introduced in the future will be essential for residents and created as innovative services that residents want to participate in together."