Gwanak-gu, Seoul City Response Center On-site Civil Complaints Operation Rated Best District for 2 Consecutive Years

Seoul City Response Center Field Complaint Operation Rated 'Best District' for 2 Consecutive Years...The Only One Among 25 Autonomous Districts in Seoul Recognized for Expanding Resident-Led 'Field Complaint Salpimi' and Operating 'Field Complaint Processing Team' to Prevent and Quickly Address Resident Inconveniences

Gwanak-gu (Mayor Park Jun-hee) has been honored as the only district among 25 autonomous districts to be selected as the ‘Best District’ for two consecutive years in the ‘2024 Seoul Response Center On-site Civil Complaint Autonomous District Operation Performance Evaluation’ hosted by Seoul City.

The ‘Response Center’ is a representative integrated reception window for daily inconvenience complaints, where residents can easily report local issues such as traffic, roads, and cleaning via smartphones or phone calls.

The ‘Response Center’ system forwards received complaints to relevant district office departments and notifies the complainants of the processing results via text message or email.

In this operation performance evaluation, key criteria included the district’s ▲on-site complaint handling status (promptness, thoroughness) ▲operation of on-site complaint monitors ▲efforts of institutions to participate in on-site complaints.

The district was recognized not only for promptly and thoroughly handling reported complaints but also for preventing complaints related to residents’ living environment hazards and inconveniences through patrols.

In particular, the district expanded the number of local ‘On-site Complaint Monitors’ from 215 last year to 273 this year, striving to discover and prevent inconveniences within the community.

The on-site complaint monitors consist of residents knowledgeable about the area and interested in district administration, working together with public officials to actively and proactively identify local inconveniences and respond to complaints.

In fact, as of the end of October this year, the number of inconvenience cases handled directly reported by the on-site complaint monitors reached 12,131, contributing to regional development and the creation of a safe and pleasant living environment for residents.

Additionally, the district operates the ‘On-site Complaint Handling Team’ with the goal of ‘zero delayed complaint processing,’ monitoring complaint reception and whether they are processed within deadlines in real time, making every effort to promptly handle daily inconvenience complaints reported through the Response Center.

Park Jun-hee, Mayor of Gwanak-gu, said, “The excellent results in this evaluation are thanks to the on-site complaint monitors and staff who voluntarily represented residents, carefully inspecting and resolving daily inconveniences throughout the district.” He added, “We will continue to do our best to make Gwanak-gu a happy district for residents through proactive preventive patrols and prompt complaint handling.”