Jeonnam Office of Education, Training to Enhance Competencies of 'Neulbom and After-School Instructors'

Conflict Resolution Case Guide and Complaint Handling Training

On the 25th, the Jeonnam Provincial Office of Education announced that it conducted a capacity-building training session for 110 external instructors of Neulbom and after-school programs at Boseong Davichi Condo.

The training was organized to provide information on student behavior guidance and handling parent complaints to external instructors of after-school programs in elementary, middle, and high schools across Jeonnam Province, aiming to enhance satisfaction with the after-school programs.

Jeonnam Provincial Office of Education conducted a capacity-building training session for external instructors of Neulbom and After-School Programs at Boseong Davichi Condo.
[Photo by Jeonnam Provincial Office of Education]

The training introduced practical cases of conflict resolution methods necessary for relationship restoration and provided school complaint response materials to suggest ways to respond when actual complaints arise.

Kang Sang-cheol, Director of the Safety and Welfare Division at the Provincial Office of Education, said, “The efforts and dedication of Neulbom and after-school external instructors have increased program satisfaction,” adding, “We will also prepare and implement various support measures to alleviate the difficulties faced by instructors in the future.”