Gwangju Social Service Institute, Customer Service Charter Proclamation Ceremony

Gwangju Social Service Agency held a Customer Service Charter Proclamation Ceremony on the afternoon of the 7th, attended by executives, employees, and heads of affiliated facilities.
[Photo by Gwangju Social Service Agency]

Gwangju Social Service Institute announced on the 8th that it held a Customer Service Charter proclamation ceremony on the afternoon of the 7th, attended by executives and employees of the main office and heads of affiliated facilities. At the proclamation ceremony, the executives, employees, and facility heads read the Customer Service Charter aloud and pledged to put it into practice.

The Customer Service Charter contains four principles to enhance service quality and become a trusted institution by citizens: customer-centered service, transparent and fair service, active reflection of customer opinions, and protection of personal information.

Kim Dae-sam, director of the Gwangju Social Service Institute, said at the proclamation ceremony, “The Customer Service Charter is an important principle that the Gwangju Social Service Institute promises to its citizens. It shows our commitment to sincerely practice listening to customers’ voices and establishing ourselves as a trusted institution.” He added, “Let us unite the efforts of executives, employees, and facility heads to improve citizens’ satisfaction.”