National Museum of Modern and Contemporary Art Introduces 'Barrier-Free Service' for Mobility-Impaired Visitors

Creating Barrier-Free Exhibition Viewing Environment Using Digital Technology
Expanding Cultural and Artistic Enjoyment Opportunities for Vulnerable Groups Such as Disabled and Elderly

The National Museum of Modern and Contemporary Art (MMCA) announced on the 30th that it will provide customized services by age group and type of disability for mobility-impaired individuals starting in October.

The National Museum of Modern and Contemporary Art announced on the 30th that it will provide customized services for mobility-impaired individuals starting in October. The photo shows a mobility-impaired visitor using a barrier-free kiosk.
[Photo by National Museum of Modern and Contemporary Art]

First, the museum will install 'barrier-free kiosks' within its facilities. These kiosks are touchscreen information devices designed to help museum visitors easily find information. Based on various customer feedback on existing kiosks, the museum specially developed barrier-free kiosks this year. One kiosk will be installed each at the Seoul and Gwacheon branches, with full service beginning in October.

The barrier-free kiosks support features such as automatic height adjustment for wheelchair users and children, voice information guidance for the visually impaired, and tactile display-based navigation services, enabling a wide range of users including the visually and hearing impaired to access information more easily.

Additionally, the recently revamped MMCA exhibition guide application (app) has introduced a 'navigation service for mobility-impaired users.' This mode allows wheelchair users, the visually impaired, and visitors with strollers to select a mobility-impaired mode that prioritizes elevator routes over stairs and escalators, providing navigation via both screen and voice.

Barrier-free kiosk screen. [Photo by National Museum of Modern and Contemporary Art]

Furthermore, for the visually impaired?who are among the most vulnerable visitors?the museum supports the entire visit experience with voice navigation and artwork explanation services.

Kim Seong-hee, Director of the National Museum of Modern and Contemporary Art, stated, "The newly introduced barrier-free kiosks and navigation services for mobility-impaired users are part of our efforts to create a museum that everyone, including people with disabilities, non-disabled individuals, and the elderly, can enjoy together." She added, "We will continue to strive to implement inclusive and coexistent services for all."