"Hair Pulled Out and Bleeding"... Woman Screams After Sitting in Massage Chair

Victim Undergoes Surgery with Five Stitches for Laceration
Product Used for Less Than Two Years...Suspected Defect

A story has emerged of a woman who had to undergo five stitches of suturing after her hair was pulled out while using a massage chair. On the 9th, JTBC's 'Sageon Banjang' revealed the story of a tipster whose mother suffered an ordeal, including having to undergo suturing surgery due to a massage chair. The tipster, Mr. A, gifted a massage chair to his mother for her birthday last year. On the 4th of last month, while his mother was relieving fatigue in the massage chair, she suddenly felt the pain of her hair being pulled out.

A story has been shared about a woman who had to receive five stitches after her hair was pulled out while using a massage chair. On the 9th, JTBC's "Sageon Banjang" revealed the story of a tipster whose mother suffered an ordeal, including undergoing suturing surgery due to a massage chair.
[Photo by JTBC "Sageon Banjang"]

In extreme pain, Mr. A's mother screamed. Alarmed, the tipster's younger sibling hurriedly ran out of the room and turned off the power to the massage chair. At that time, Mr. A's mother had a handful of hair pulled out from the back of her head, and she claimed that she sustained a scalp laceration from the accident that required five stitches.

In the video released by Mr. A, the fabric covering the headrest part of the massage chair is torn, revealing the interior clearly, and red bloodstains are smeared in various places. Bloodstains were also clearly visible on the floor. Mr. A explained, "It seems that the fabric covering the headrest part of the massage chair tore first due to a mechanical malfunction, and hair was pushed into the gap." He added, "This happened without any warning signs," urging caution regarding entrapment accidents with massage chairs.

Mr. A reported the damage to the massage chair manufacturer. Upon hearing about the damage, the manufacturer expressed willingness to offer a depreciation refund (a refund amount calculated reflecting the decrease in value based on the usage period of the purchased product), which has sparked outrage among netizens. Netizens who heard the story responded with comments such as, "It's not a massage chair, it's a torture device," "Even compensation and a product refund wouldn't be enough," and "The person was injured like that, and they still don't seem to understand the situation?"