Yeosu Gwangyang Port Authority Launches "Customer First" Commitment Campaign

Campaign to Foster Employee and Customer Appreciation Mindset

Yeosu Gwangyang Port Authority (President Park Seong-hyun, hereinafter "the Authority") announced on the 12th that it has launched the "Customer First" pledge campaign to foster a customer-centric culture in order to achieve the highest grade of customer satisfaction excellence for the fourth consecutive year.

The Authority achieved the highest grade of "Excellence" in the 2023 customer satisfaction survey for other public institutions conducted by the Ministry of Oceans and Fisheries, becoming the only port authority under the Ministry to attain the highest grade for three consecutive years (2021?2023).

[Photo by Yeosu Gwangyang Port Authority]

The customer satisfaction survey is conducted annually to strengthen customer-oriented service quality in public institutions and to promote customer-centric management by assessing the satisfaction of public institution service users.

Through this "Customer First Pledge Campaign," the Authority stated that it has reinforced its commitment to improving public services and laid the foundation for creating a friendly organizational culture.

Furthermore, President Park Seong-hyun of the Authority said, "With this Customer First Pledge Campaign, we will transform into an authority that provides the best administrative services, and we will continue to actively strengthen customer-centric services for customers using Yeosu Gwangyang Port."