Pay 3 Companies to Accept Timeff Refund Requests... "Will Minimize Damage" (Comprehensive)

Naver Pay "Supports Cancellation and Refund Within 48 Hours"

As consumer damages occur due to the unsettled payment crisis involving Tmon and Wemakeprice, the simple payment (Pay) industry, including Naver Pay, Toss Pay, and Kakao Pay, has decided to support payment cancellations and refund measures.

According to Naver Pay on the 27th, Tmon and Wemakeprice users can apply for payment cancellation and refunds starting from 10 a.m. on the 28th by attaching a screenshot (capture screen) of their payment and purchase history made through Naver Pay. Even if a payment cancellation or refund has already been requested through the card company, users can apply separately through Naver Pay. Naver Pay plans to complete the process within 48 hours after the application.

Once the payment cancellation is completed, payments made with Naver Pay points or money will be refunded immediately. Card payments take about 2 to 5 days, and for payments made in the previous month, the amount will be deducted from the card statement. Users can check the exact refund timing by contacting their respective card companies.

On the same day, Toss Pay also guided the dispute (objection) application procedure to support payment cancellations and refunds for Tmon and Wemakeprice users. Toss Pay opened the objection reception window the day before and requested a list from Tmon and Wemakeprice regarding on-site cancellations, product delivery, and usage completion status. A Toss Pay official stated, "We plan to proceed with the cancellation process in consultation with Tmon and Wemakeprice based on this list," adding, "We will do our best to minimize consumer damages."

Kakao Pay is receiving mediation applications from users who were informed of payment cancellation refusals by Tmon and Wemakeprice. A Kakao Pay official said, "We are supporting the process to be handled as quickly as possible in consultation with Tmon and Wemakeprice," and added, "In addition, we are reviewing various measures to minimize user confusion and damages."