150 'Order Terror' in 8 Hours... Regular Customer's Revenge After Delivery Refusal

A Regular Customer Until Two Months Ago Suddenly Changes
Requests Refunds and Free Delivery... Owner Says "Won't Accept Orders"
Repeatedly Placed and Canceled Over 150 Orders in 8 Hours

A story has emerged about a self-employed business owner who was hit by an 'order attack' after refusing a customer's refund request, who claimed "there was a problem with the food." The business owner received over 150 orders in 8 hours.

Person A claimed to have been a victim of a 'order terror' and verified it with a photo. Receipts are piled up all over the desk.
[Photo by Online Community]

On the 5th, a post titled "War against new types of delivery freeloaders, please help" was uploaded to an online community. The author, Mr. A, who runs a restaurant, began by saying, "Around 4:41 PM on the previous day (the 4th), I received a food order from customer Mr. B." Mr. B had been a regular customer of Mr. A’s store until just a few months ago, but started causing trouble by claiming there was a foreign object in the food because Mr. A did not comply with his request to remove radish sprouts.

Mr. A said, "This customer had been leaving 1-star reviews for the past two months while demanding free delivery, damaging the store’s reputation," and added, "He said there was a problem with the food, so I went to collect it, but he had already eaten more than 90% of the food." Angered by this, Mr. A explained the situation to the delivery app’s customer service and asked them to block Mr. B’s orders. When Mr. B placed another order, the customer service representative lied, saying, "The store does not deliver to that neighborhood."

However, Mr. B persistently continued ordering. Despite the customer service’s attempts to stop him, he asked, "If I order from the next neighborhood, will the delivery come?" and tried ordering from there. Mr. A then contacted Mr. B directly, saying, "No matter how many times you order, we will not deliver. We no longer want your orders."

The problem began after that. An angry Mr. B started an 'order attack' on Mr. A’s store. Using the delivery app, Mr. B deliberately placed orders at Mr. A’s store, and whenever Mr. A canceled an order, Mr. B kept ordering again. Since canceling three orders results in a suspension of business on the delivery app, Mr. A repeatedly rejected Mr. B’s orders and contacted the app. Mr. A lamented, "I called the delivery app 50 times to lift the suspension," and "Mr. B placed 150 orders over 8 hours."

Mr. A also shared photos, saying, "I have receipts full of the customer’s orders and cancellations." The photos show a pile of white receipts stacked in front of the store’s monitor. Even as receipts were printing, Mr. B’s orders kept coming in on the monitor. Mr. A said, "I went to the police station to report this. I’ve never seen such a troublesome customer before," and expressed his troubled feelings, "It’s scary to live with people like this. I don’t know what to do, and I hesitated to make this public because I feared retaliation."

Netizens who read the story responded with comments such as, "This is a real troublemaker," "I’ve never seen someone so persistent," "I don’t understand why they keep ordering if they’re just going to leave 1-star reviews," "If I were the owner, I’d be really scared," "You should sue for business obstruction," and "There really are all kinds of people in this world."