HD Hyundai Marine Solution Establishes Ship Management Service Center in Busan

600 Billion Investment for Logistics Center Construction by 2028

HD Hyundai Marine Solutions is operating Busan as a key hub for providing "ship lifecycle services."

HD Hyundai Marine Solutions announced on the 22nd that it recently established the 'HD SmartCare Busan Center' and has started its services.

An employee of HD SmartCare Busan Center is providing ship visit inspection services.
[Photo by HD Hyundai Marine Solutions]

The HD SmartCare Busan Center oversees ship management services for the Southeast region ports including Busan, Ulsan, and Gwangyang, where 90% of domestic incoming ships stay, and serves as a global headquarters service center coordinating ship repair schedules and manpower management for overseas service centers.

This center was launched by reorganizing the existing warranty service division into a newly formed ship lifecycle service organization by HD Hyundai Marine Solutions. The company plans to expand the centers currently operating in Busan and Singapore to Europe and the United States in the future.

Through the HD SmartCare Center, HD Hyundai Marine Solutions will continue to provide warranty services for ships, engines, and eco-friendly equipment, while deploying additional experts to strengthen ship visit inspection services mainly in overseas hub regions.

In particular, HD Hyundai Marine Solutions recently converted the HD SmartCare Center into a customer-friendly service center operating 24 hours daily to respond in real time to the increased customer inquiries due to the rise in eco-friendly shipbuilding. Additionally, AI chatbot technology will be introduced to efficiently handle repetitive inquiries.

An HD Hyundai Marine Solutions official said, "HD Hyundai Marine Solutions provides solutions managing the entire lifecycle from shipbuilding to ship scrapping," adding, "The HD SmartCare Center will be a core foundation for delivering the best customer service."

Meanwhile, HD Hyundai Marine Solutions plans to invest approximately 60 billion KRW by 2028 to build large-scale logistics centers at major global hubs, utilizing them alongside the HD SmartCare Center as two main pillars for pioneering the global market.