Customer Who Only Took Salmon Off Sushi Demands Refund Saying "Rice Is Clumped"

Only Picked Salmon Sashimi on Sushi and Asked for a "Refund"
Ate 15 out of 24 Pieces... "I Was in Tears," They Complained

A story has sparked controversy after a customer reportedly picked only the salmon sashimi off sushi and then demanded a refund, claiming "the rice was soggy."

A customer who ordered 24 pieces of sushi returned the food, saying "The rice was clumped together." Only 9 out of the 24 pieces still have fish on them.
[Photo by Online Community]

On the 30th, a post titled "Demanding a refund after only eating the sashimi" was uploaded to an online community. A self-employed person, Mr. A, who runs a restaurant selling yukhoe (Korean beef tartare) and salmon with his wife, said, "We received an order for 24 pieces of salmon sushi during dinner time and completed the delivery within 30 minutes, but exactly 20 minutes later, we received a refund request."

Mr. A explained, "The reason given was that the rice was soggy and inedible, and since everyone has different food preferences, I thought it was understandable and accepted the return and issued a refund. However, this is how the returned food looked," and he shared a photo. In the photo posted by Mr. A, out of the 24 pieces, only 9 pieces still had salmon sashimi on them, while the rest had no salmon sashimi. The individual white rice pieces, which had been separated, were stuck together after the sashimi on top was removed.

A customer who ordered 24 pieces of sushi returned the food, saying "The rice was clumped together." Only 9 out of the 24 pieces still have fish on them.
[Photo by Online Community]

Mr. A lamented, "Only 9 pieces of salmon were returned. I was really upset and felt empty. I was so shocked that I even shed tears." He said he ultimately refunded the cost of the food.

Netizens who saw the story reacted with comments such as, "This is a character issue," "The troublemaker probably doesn't realize they are the troublemaker," "Refunds should be given after inspecting the returned food," "If you didn't like the taste, you should eat 1 or 2 pieces and then request a refund," "If only 9 out of 24 pieces still have sashimi, it seems like they ate a reasonable amount before asking for a refund," "The rice doesn't look soggy at all," and "There are really many mean people."

78% of Small Business Owners Have Experienced Damage from Delivery App Reviews

A customer demanded a refund, saying "The sushi has gone cold."
Photo by Online Community Archive

Earlier, on January 15th, a similar story caused controversy. Mr. B, who runs a sushi restaurant, said, "Recently, an order worth about 40,000 won was placed through a delivery app. The delivery driver rang the bell, but there was no response. So, the sushi was left at the door with a message, and the driver left. Then, the customer center called, saying they wanted a refund because the sushi was left unattended for 15 minutes and had 'cooled down,'" he expressed his frustration. Mr. B retrieved the food again, but only about three pieces of sashimi remained on the sushi.

Cases of black consumers (customers who maliciously demand refunds or leave harmful reviews) abusing delivery apps have been frequently reported. According to a "Delivery App Usage Survey" released in 2022 by Assemblyman Gu Ja-geun of the National Assembly’s Industry, Trade, Small and Medium Enterprises Committee, 78% of small business owners (out of 300 surveyed) reported having experienced damage from delivery app reviews.