Government Civil Complaint Call Center Integration Project Launched... "Enhancing Public Convenience"

Utilizing Cloud and Artificial Intelligence Technologies

The Anti-Corruption and Civil Rights Commission announced on the 29th that it held a kickoff meeting for the second phase of the project to establish a government-wide AI-based integrated call center service, aimed at integrating the civil complaint call center systems of 17 government ministries.

Jung Seung-yoon, Vice Chairman and Secretary General of the Anti-Corruption and Civil Rights Commission.
[Photo by Jo Yong-jun]

This project utilizes private cloud technology and AI technology to enable citizens to receive prompt and accurate consultation services regarding government civil complaints. Previously, individual government ministries built and operated their own separate call center systems, which led to budget waste and citizen inconveniences such as long waiting times and having to repeat consultation details.

In the first phase of the project last year, a basic model of a consultation system that can be jointly used by government agencies was established, and a pilot operation was completed targeting the Agricultural Technology Consultation Call Center of the Rural Development Administration. In the second phase this year, the call center systems of 17 government agencies will be integrated, with official service scheduled to begin by the end of this year. The integrated operation of the call centers is expected to result in cost savings of a total of 84.6 billion KRW.

Jung Seung-yoon, Vice Chairman and Secretary General of the Anti-Corruption and Civil Rights Commission, said, “Please do your best to provide easier and more convenient consultation services to the public based on digital new technologies,” and added, “For this, I hope the 17 agencies will work as one team and cooperate with one heart.”