NHIS, 8 Consecutive Years of A Grade in Public Institution Customer Satisfaction

Achieved 'Excellent Institution' for 2 Consecutive Years
Ministry of Economy and Finance, 2023 Public Institution Customer Satisfaction Survey Results

The National Health Insurance Service announced on the 17th that it received an A grade in the '2023 Public Institution Customer Satisfaction Survey' conducted by the Ministry of Economy and Finance, and was selected as an 'Excellent' institution with the highest grade for 'achieving all business goals.'

The Service explained, "This was possible because, despite many institutional changes last year, all employees practiced customer satisfaction with an attitude of communication and consideration."

Every year, the Service conducts customized customer satisfaction competency enhancement training for its executives and employees and proactively identifies and improves inconveniences at customer contact points through internal satisfaction surveys. Additionally, it reflects public opinions through various channels such as 'National Proposals, Petition System, and Voice of Customer (VOC),' improves systems, innovates work methods, and strengthens digital-centered services such as expanding electronic payment and electronic notification of social insurance premiums to enhance public convenience.

Kim Sun-ok, Executive Director of Collection at the National Health Insurance Service, said, "I am proud of the Service family who practiced customer satisfaction management to gain the trust of the public despite difficult internal and external conditions," and added, "Going forward, the Service will continue to cherish the voice of the people and do its best to improve systems, tasks, and systems from the public’s perspective to create a 'Stronger National Health Insurance Service that opens a healthier nation and a healthier world.'"