Yeongam-gun 'Yeongam Gunmin Anytime Communication Phone' Surpasses 1,000 Civil Complaint Submissions

95.9% of Received Civil Complaints Resolved, Evolving into a Friendly Communication Channel for Residents' Complaints

Yeongam-gun, Jeollanam-do (Governor Woo Seung-hee) has surpassed 1,000 civil complaints received through the ‘Yeongam Residents Anytime Communication Phone’ since its launch.

According to the county on the 7th, the Yeongam Residents Anytime Communication Phone, which uses the phone number 8572?representing the pronunciation of ‘Baro Cheori’ (meaning ‘immediate processing’) in numbers?is part of the ‘Y (Yeongam)－Voice’ initiative. This initiative, along with ‘Thursday Dialogue’ and the ‘Mobile Governor’s Office,’ forms the representative citizen sovereignty administration policy of Yeongam-gun’s 8th elected government.

Launched in August 2022, this civil complaint service helps residents easily submit and resolve issues ranging from daily inconveniences to grievances and policy suggestions anytime and anywhere via mobile text messages.

Yeongam-gun Office Building Exterior View

Looking at the 1,000 complaints received so far by category, there were 432 related to daily life issues, 272 concerning residential conditions, 102 about culture and tourism, 114 regarding general administration, and 80 in other categories.

Yeongam-gun has completed processing 959 cases, accounting for over 95.9% of the total, and handled 87% of the complaints within three days of receipt.

Resident satisfaction with the easy and fast complaint handling was also high; last year’s communication phone customer satisfaction survey showed an overall citizen satisfaction score of 86.7 points.

Specifically, the promptness category scored the highest at 94.8 points, followed by friendliness at 89.4 points, and overall satisfaction at 84.9 points.

In particular, many positive comments highlighted the accessibility for complainants, quick feedback from staff, and immediate resolution of issues.

At the same time, it was evaluated that the service broadened communication between Yeongam residents and Yeongam-gun by enabling citizens of various age groups to easily submit complaints via mobile phones.

Recently, the number of thank-you and encouragement messages regarding complaint handling has increased, showing potential for evolving beyond a complaint service channel into a friendly communication window for residents.

A county official stated, “We will strive to become the residents’ problem solver ‘Anytime Communication Phone’ that approaches citizens more closely, listens attentively to diverse voices, and does its best to resolve residents’ difficulties. We encourage all Yeongam residents to send their opinions anytime through the communication phone, and we will respond promptly and reflect them in county administration as much as possible.”