Daekyo Achieves Consumer-Centered Management Certification for 8 Consecutive Times

Daekyo announced on the 11th that it has been selected as a Consumer-Centered Management (CCM) certified company for the 8th consecutive time.

The Consumer-Centered Management certification is a nationally recognized system that evaluates whether a company organizes all its management activities around consumers and continuously improves them. It is certified by the Fair Trade Commission and operated by the Korea Consumer Agency.

On the 8th, an awards ceremony and certificate presentation for outstanding consumer-centered management companies were held at Lotte Hotel World in Seoul. Daekyo was the first in the education service industry to introduce CCM in 2010 and received certification. It passed all re-certification evaluations conducted every two years, being selected as a certified company for 8 consecutive times.

Daekyo, inducted into the CCM Hall of Fame, was recognized as exemplary in overall aspects such as leadership, system, operation, and performance management of consumer-centered management. The CEO of Daekyo concurrently serves as the Chief Customer Officer (CCO), systematically establishing a CCM culture based on a high understanding and firm commitment to consumer-centered management. The company has various communication channels and systematic infrastructure for close collaboration between organizations, and operates specialized education programs by hierarchy to strengthen job-specific expertise among its members, which also received high praise. Additionally, Daekyo continuously monitors and improves customer experience through integrated analysis of Voice of Customer (VOC) and various customer data, and developed and utilized a ‘CCM Practice Index’ in management, which was evaluated as a model case befitting a company inducted into the Hall of Fame.

A Daekyo representative said, “We believe this is the result of all members consistently realizing the value of customer-first perspective based on the corporate vision of ‘the largest school in the world,’” and added, “We will continue to strive to become a company that constantly innovates and provides better customer service in the future.”