'U+Robot' Collects Data Remotely and Learns Independently, Significantly Improving Usability

Robot Data Collection, Server Storage, Analysis, and Reporting in 4 Steps
Optimizing Robot Standard Operating Procedures and Early Detection of Issues

LG Uplus announced on the 15th that it has advanced the data analysis technology of its integrated robot control platform ‘U+ Robot’ and significantly enhanced robot service quality and customer experience. ‘U+ Robot’ is a platform that shares all data generated by robots in real time and provides real-time monitoring, remote control, and usage statistics functions. In particular, by jointly developing a robot standard interworking specification, it enables interoperability with heterogeneous robots regardless of manufacturer, allowing expansion into various fields such as delivery, guidance, and logistics.

LG Uplus employees reviewing data analysis reports to improve customer experience using robots
[Photo by LG Uplus]

LG Uplus has greatly improved data analysis technology by completing the construction of the data pipeline for the U+ Robot platform. This consists of four stages: real-time collection of robot hardware, usage, and status information; data standardization according to server standard specifications; processing of standardized data; and providing reports visualizing data analysis results.

First, U+ Robot receives real-time data from U+ Serving Robots installed nationwide, including ▲device information such as manufacturer and model ▲work performance information such as serving count and time ▲real-time status information such as robot location coordinates and work/waiting status ▲real-time error information such as driving, parts, and interworking errors, as well as robot data including ▲app usage data such as login and control.

Through reports, LG Uplus has optimized the Standard Operating Procedure (SOP) for robot usage and significantly enhanced customer quality management functions such as usage pattern analysis, early detection of issues, and service quality improvement. In the future, the company plans to not only develop additional high-demand functions such as customer reception guidance, delivery management, guidance content management, and elevator interworking through the robot platform but also expand the analyzable data areas to discover additional functions that strengthen customer experience.

Youngseo Jeon, Head of LG Uplus Enterprise Service Development Lab, said, “By analyzing and visualizing hundreds and thousands of robot data, we can quickly recognize and improve errors that may occur on-site, greatly increasing customers’ utilization of robots,” adding, “In the future, we will apply the data pipeline to various fields such as delivery and logistics as well as serving to create differentiated customer value.”