Demanding a Raise by Using Children as Leverage
A customer who emphasized in the delivery app request that "there are three children" when ordering one serving of sushi has sparked public outrage with their rating.
Recently, a photo capturing a review from a sushi restaurant on a delivery app titled "There are three children. Please give us a lot" has become a hot topic on online communities.
In the photo, a customer gave a 1-star rating and left a review saying, "ㅋㅋㅋ I will never order again."
In response, the owner replied, "'Please give us a lot. We have three children and they really like sashimi. We will be regular customers.' From our perspective, we cannot give more than one serving of sushi. We are sorry. Please be a regular customer at another restaurant."
The customer who left the 1-star review apparently wrote in the request that since there are three children, they wanted a larger portion when ordering one serving of sushi. However, when the owner sent the standard portion for one serving, the customer got angry and is presumed to have carried out a rating attack.
This is not the first time a parent customer has demanded extras by citing their children. In 2014, a review on a delivery app gave rise to the popular phrase "Nangnanghage."
At that time, a member with the nickname "JaeXmom" ordered two bowls of jajangmyeon from a Chinese restaurant and requested fried dumplings as a free service. Moreover, she demanded the jajangmyeon be served "nangnanghage" because she was eating with her child.
However, when the business did not provide the service, she wrote, "I’m disappointed because the fried dumplings didn’t come," "Is it really that hard to provide just one small service?" and "It doesn’t cost much. Raising a baby is hard, and this really hurt my feelings," which became a hot topic.
This review became a meme (internet viral content), and the previously nonexistent word "nangnanghage" became popular.
Malicious reviews have not only threatened business owners’ livelihoods but also their lives. In 2021, there was a so-called "fried shrimp malicious review" incident where a customer complained that "the color of the fried shrimp was strange." Although the owner apologized and refunded, the customer left harsh reviews and rating attacks on the delivery app.
Delivery platform companies sided only with customers even when business owners pleaded their innocence. A female owner collapsed from a cerebral hemorrhage during a phone call. Despite this, the company told the restaurant staff who answered the phone to "make sure no problems arise," and when the staff said the owner was not waking up, they only said, "Please be careful in the future." The collapsed female owner eventually passed away.
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