Even When Customers Use Abusive Language or Power Trips... Part-Time Workers First Say "I'm Sorry"

7 out of 10 Part-Time Workers Experience "Informal Speech and Venting"
"Stress Higher in Face-to-Face Work than Non-Face-to-Face Work"

Seven out of ten part-time workers have experienced customers' abusive behavior such as being spoken to informally, having their dignity ignored, and being taken out on, leading many to consider quitting or changing jobs.

'Stress during part-time work' is higher among face-to-face workers... "Stress from dealing with difficult customers, prefer jobs without customer contact"

On the 18th, Alba Heaven, a job portal specializing in part-time jobs, surveyed 763 part-time workers and found that 9 out of 10 (89.9%) reported experiencing stress during their part-time work, with the most severe stress situation being 'dealing with difficult customers (39.4%)'.

In particular, part-time workers who have direct contact with customers reported a stress experience rate of 91.8%, with 47.7% citing 'dealing with difficult customers' as the most stressful situation, which was higher than others.

Part-time workers who do not have direct contact with customers reported a stress experience rate of 77.7%, lower than those in face-to-face roles, and identified 'senior part-timers showing territorial behavior (38.8%)' as the most stressful situation.

Additionally, 68.3% of part-time workers reported experiencing customer abuse during work. Among those who interact directly with customers, 74.1% reported such experiences, more than twice the rate of those in non-face-to-face roles (31.1%). By gender, female part-time workers experienced abuse at a higher rate (70.9%) than males (62.6%).

Among part-time workers who experienced abuse, 7 out of 10 (72.2%) considered quitting or changing jobs because of it, and 32.4% of them actually quit or moved to another job due to such abuse.

Those who quit or changed jobs due to abuse said that when looking for their next part-time job, they prioritized 'jobs or industries with less customer contact (33.6%)' such as better pay and benefits, confirming a tendency to avoid face-to-face industries.

Even when my dignity is ignored... "I just say sorry first"

The most common type of abuse experienced was 'dignity ignoring type that disregards part-timers (52.0%, multiple responses)', closely followed by 'informal speech type (51.2%)' in second place.

Next were ▲the 'reckless type' who ignores manuals (48.0%) ▲the 'twenty questions type' who does not clearly state their demands (37.8%) ▲the 'abuse king type' who demands excessive service (26.7%) ▲the 'venting anger type' who cannot control their temper (26.3%) ▲the 'sexual harassment type' who evaluates appearance and harasses (17.1%). Among these, the type that hurt part-timers the most was the 'informal speech type (20.0%)'.

The most common way part-timers respond to customer abuse is the 'apology type' who says "I'm sorry" first (43.6%).

Additionally, ▲the 'parrot type' who repeats phrases like "It's difficult according to the manual" (38.4%) ▲the 'endurance type' who just puts up with it (23.2%) ▲and the 'informal speech with informal speech type' who responds in kind (9.0%) followed.

83.4% of part-time workers estimated that the level of stress from customer abuse varies by job type.

Industries expected to have high abuse stress include ▲food service and beverage (33.2%) ▲customer consultation, sales, and research (26.1%) ▲service (13.1%), while those expected to have low stress include ▲office and accounting (24.7%) ▲production, construction, and labor (15.7%) ▲education and teaching (8.0%).