Asiana Airlines Receives Passenger Claims Following Emergency Exit Door Opening Incident

Asiana Airlines has initiated the damage relief procedure related to the aircraft accident in which the emergency exit door opened while flying at an altitude of 213 meters during landing at Daegu Airport.

On the afternoon of the 28th, a sign reading 'Aircraft Use Damage Relief Reception Desk' was placed at the Asiana Airlines counter at Daegu International Airport. / Photo by Yonhap News

On the 28th, Asiana Airlines began accepting damage claims for the "emergency exit door opening accident" at the "Aircraft Use Damage Relief Reception Desk," which operates continuously on the first floor counter of Daegu International Airport.

In addition to Daegu Airport, damage relief reception desks at other regional airports and Asiana Airlines itself are also identifying the damage details of passengers. Based on the received damage reports, Asiana Airlines plans to provide maximum support measures such as medical expense assistance to passengers affected by the accident.

So far, two damage claims related to this accident have been reported. Asiana Airlines explained that these were received through the wired telephone network of the Asiana Airlines office connected to Daegu Airport.

Asiana Airlines has confirmed these individuals as specific victims, reviewed a series of requests, and promised support such as medical expense assistance. A comprehensive relief plan will also be presented soon.