Gangjin-gun Conducts Simulation Training to Prepare for Unusual Civil Complaints

Establishing Joint Emergency Response Capabilities for Police

Gangjin-gun, Jeollanam-do, conducted a joint simulation training with the Gangjin Police Station on the 10th to effectively respond to unusual civil complaints such as verbal abuse and assault by complainants that may occur during the civil service process.

According to the county on the 12th, this simulation training was prepared to protect the civil servants in charge from unusual complaints and to promptly respond to secondary damage to complainants visiting the civil service office, in preparation for verbal abuse and assault by complainants that may occur during the complaint handling process.

Gangjin County is conducting a joint simulation training with the police to prepare for unusual civil complaints.
[Photo by Gangjin County]

The training was conducted according to the public officials' civil complaint response manual by organizing an emergency response team and having each team member familiarize themselves with their duties in advance. The process included the occurrence of verbal abuse and assault by complainants, mediation by superiors, recording after prior notice, emergency bell activation, evacuation of the affected civil servants and visiting complainants, subduing the offending complainant, and handing them over to the police.

In addition, assuming situations that could actually occur, the emergency bell was pressed to report to the 112 situation room, and the responsible civil servant directly wore a wearable camera (portable protective equipment) to enable practical response.

Kim Dong-nam, head of the Civil Service Department, said, “We will continue to strengthen our emergency response capabilities through regular simulation training and strive to create a safe civil service office environment where residents visiting the office and the civil servants in charge can work with peace of mind.”