All Chatbots Gathered in One Place... Seoul Metropolitan Office of Education Builds Chatbot Portal

The Seoul Metropolitan Office of Education announced on the 27th that it will operate the ‘Seoul Education Chatbot Portal,’ which allows users to access various chatbots managed by the Office of Education all at once, to promote digital administrative innovation in the AI era.

Currently, the Seoul Metropolitan Office of Education operates about 20 different chatbots by institution (department), including △School Autonomous Comprehensive Audit Chatbot △Administrative Basic Law Chatbot △New Educational Administration Support Chatbot △Seoul Education Integrity Chatbot △Seoul Parents Association Chatbot △Seoul Metropolitan Office of Education Specialized High School Chatbot △Namsan Library’s Namsan-i, among others.

However, there has been inconvenience as users had to access each chatbot individually and needed to know the exact name of the chatbot to access it.

The newly developed Seoul Education Chatbot Portal categorizes chatbots into △Audit △Educational Administration △Integrity △Parents △Others, allowing users to use all chatbots operated by the Office of Education with a single access.

A representative chatbot, the ‘Private School Educational Administration Support Chatbot,’ was developed to provide various regulations related to major work processes focused on audit findings accumulated over time to frontline private school teachers with low experience who have faced restrictions on face-to-face training due to COVID-19.

Additionally, the School Facility Management Support Chatbot assists school sites struggling with managing school facilities following the enforcement of the Serious Accident Punishment Act.

Furthermore, the Seoul Education Chatbot Portal provides questions and answers (Q&A), audit findings, related laws, and precautions divided into 17 fields such as △Budget and Accounting △Personnel, Service, and Salary △School Operation Committee △Property and Goods Management to support private school educational administration.

The ‘School Facility Maintenance Chatbot’ focuses on preventing safety accidents and provides various information on essential inspection items and statutory inspection periods for △Daily Inspections and Defect Repairs △Electricity △City Gas △Elevators △Firefighting △Children’s Playground Facilities, among others.

Cho Hee-yeon, Superintendent of the Seoul Metropolitan Office of Education, said, “We will continuously promote administrative efficiency through digital administrative innovation in line with the artificial intelligence (AI) era.”