Samsung C&T's 'Raemian' Ranks First in National Customer Satisfaction Survey for 25 Consecutive Years

[Asia Economy Reporter Ryu Taemin] Samsung C&T's apartment brand Raemian has ranked first in the National Customer Satisfaction Index (NCSI) for 25 consecutive years.

Samsung C&T Construction Division announced on the 27th that Raemian achieved first place in the apartment category in the National Customer Satisfaction Index. Accordingly, Raemian set a record by ranking first for 25 consecutive years since the National Customer Satisfaction Index began in 1998. The National Customer Satisfaction Index is organized by the Korea Productivity Center.

In 2005, Samsung C&T became the first in the construction industry to introduce 'Hestia,' a service brand for apartment residents, providing differentiated services. The Hestia service is evaluated as having innovated the concept of customer service by expanding the scope of services beyond simple apartment management.

In 2018, Samsung C&T unveiled the ‘Raemian Home Lab - Smart Life Pavilion,’ showcasing various smart home technologies such as voice recognition and wearable one-pass systems. Currently, it has been renamed the ‘Raemian RAI (Raemian Artificial Intelligence) Life Pavilion’ and is researching lifestyle convenience services utilizing future technologies such as artificial intelligence, robots, and drone delivery.

Last month, Samsung C&T opened the ‘Raemian Goyo安 Lab,’ a research and demonstration facility for noise reduction technology between floors, and is expanding collaboration with government research institutes to address noise issues in multi-family housing. Samsung C&T plans to quickly verify technologies and construction methods for noise reduction and apply them to multi-family housing.

Kim Sangguk, Vice President and Head of Samsung C&T Housing Headquarters, said, “We deeply appreciate the support that has continued for 25 years,” and added, “Raemian will continuously strive to be a brand that leads domestic residential culture and receives the love of customers.”