Mercedes-Benz Korea Ranks No.1 for 6 Consecutive Years in Korea Quality Satisfaction Index 'Imported Car AS Category'

Mercedes-Benz S-Class Also Ranks First in Luxury Sedan F-Segment Category

[Asia Economy Reporter Yu Je-hoon] Mercedes-Benz Korea announced on the 25th that it has been selected as the No. 1 in the imported car after-sales service (A/S) category of the Korea Satisfaction Index (KS-QEI) for six consecutive years this year.

KS-QEI is an index that indicates the level of customer satisfaction with products and services by industry. It is announced annually based on surveys conducted by the Korea Standards Association and the Korean Society for Quality Management targeting actual consumers and experts in the relevant fields.

In this year’s evaluation, Mercedes-Benz Korea received high ratings in various categories such as reliability, accessibility, and awareness, securing the No. 1 position in the imported car A/S category for six consecutive years. It also ranked first in the luxury sedan F segment. In the flagship luxury sedan F segment, the Mercedes-Benz S-Class took the top spot.

Meanwhile, Mercedes-Benz Korea is investing in expanding infrastructure with a total of 60 official showrooms nationwide, 75 official service centers, and over 1,250 work bays to improve service quality. It offers MOBILO service, which provides free vehicle towing and accident consultation services in case of accidents, and 'Express Service,' which minimizes service time from reception to delivery.

Additionally, the newly launched 7th generation fully redesigned Mercedes-Benz S-Class, 'The New S-Class,' introduced in April, has gained great popularity in the domestic luxury sedan market through comprehensive upgrades.

Tilo Grossmann, Vice President of Customer Service at Mercedes-Benz Korea, said, "Mercedes-Benz Korea strives to provide high-quality services so that customers can enjoy high satisfaction throughout the vehicle lifecycle." He added, "We are pleased to be selected as No. 1 in the KS-QEI imported car after-sales service category for six consecutive years, and we will continue to improve service quality to provide the best satisfaction to everyone who trusts Mercedes-Benz."

Johannes Schoen, Vice President of Product & Marketing at Mercedes-Benz Korea, said, "We are pleased to prove that the Mercedes-Benz S-Class is a vehicle with the highest quality and performance." He added, "We will continue to introduce the best vehicles that combine Mercedes-Benz’s long tradition with advanced technology to uphold the reputation of the S-Class."