"Hey you, do you think it's funny because I sell chicken?"... Controversy over owner verbally abusing customer demanding a refund

Comparison between Rose Jjimdak from another franchise and the Rose Jjimdak delivered to the author. / Photo by Online Community Capture

[Asia Economy Reporter Na Yeeun] It has come to light that the owner of a famous Jjimdak franchise verbally abused a customer who requested a refund, sparking controversy.

On the 18th, a post titled "I am exposing the Jjimdak restaurant that called me a troublemaker and cursed at me with abusive language" was uploaded on an online community.

The author of the post, Mr. A, ordered Rose Jjimdak, flat dumplings, and fried gim-mari around 6:50 PM on the 17th and received the delivery around 9 PM. He claimed, "When I opened it to eat immediately, it neither looked like the Rose Jjimdak I had before nor did it taste the same."

After eating about two bites, Mr. A called the restaurant owner and said, "I think the dish was not prepared properly. I've eaten at other branches many times, but the appearance is very different." The male owner replied, "If you order the spicy flavor, it normally looks like that. I'll just refund you."

Mr. A asked, "Sorry for making you refund despite being busy. Can I just leave the Jjimdak outside?" The owner responded, "Let me taste it, so put it outside."

Later, Mr. A received a call from the female owner. He said, "She suddenly yelled at me, saying 'Rose Jjimdak is correct, so why are you denying it?' and said she has eaten more than I have since she runs the business."

He added, "She accused me of being a thief and asked why I didn't leave the fried food, cola, and radish, saying I habitually cause trouble." He said, "I thought I was only getting a refund for the Jjimdak, so I didn't think much and said I would send the amount via bank transfer."

The owner then said, "Who do you think you are, a beggar? I won't accept money, so send it by courier immediately," and verbally abused him, saying, "I have a daughter like you, you [expletive]. Where the hell do you think you are? Do you think it's funny because I sell chicken?"

Mr. A wrote, "I am also someone's child, so I don't understand why I have to be treated like a troublemaker and be called those names by a stranger," and "I told her I would send the money, asked for her account number, said I would contact the headquarters, and then hung up."

A text message the author received from the store owner.
Photo by Online Community Capture

The next day, Mr. A said he received threatening messages from the owner. The owner said, "Call the headquarters quickly. I will request the legal team to blacklist you," and "This is theft. Young people like you should be punished. Small business owners are struggling these days, so why do you do such things?"

Eventually, Mr. A contacted the headquarters and received a response from the person in charge, saying, "The recipe was indeed incorrect. We will visit the branch directly to strongly reinforce service and recipe training."

Mr. A added, "I requested an apology from the owner and to be contacted by a higher-ranking general manager at the headquarters, but this branch is still operating and there has been no contact," and "I question how the headquarters manages its franchises and believe this kind of response is unacceptable."