Jeju Air Completely Overhauls Reservation and Ticketing System for the First Time in 15 Years

Operation of Nabiteo Starts from the 25th
Comprehensive Improvement of Customer Service Sectors

Jeju Air is completely overhauling its reservation and ticketing system for the first time in 15 years.

According to the aviation industry on the 8th, Jeju Air will fully replace its customer service system (PSS) operator from the existing SITA to Navitaire starting on the 25th. This is the first time Jeju Air has changed its PSS operator since it began domestic flights in 2006, the year after its founding.

Jeju Air plans to improve the overall customer service, including reservation, ticketing, and handling customer complaints, through Navitaire's next-generation PSS. In particular, since it will be easier to partner with global airlines, travel agencies, and hotels in the retail sector, the airline explained that it can offer customers a wider variety of service models.

Navitaire, a subsidiary of the global PSS operator Amadeus based in Germany, provides reservation and ticketing systems used by more than 60 low-cost carriers (LCCs) worldwide, including Europe's Ryanair and Australia's Jetstar.

While Amadeus is widely used by global full-service carriers (FSCs) such as Korean Air and Asiana Airlines, Navitaire is a system specialized for LCCs, offering advantages such as more convenient interline ticketing with overseas LCCs.

Jeju Air's decision to fully replace its PSS operator after 15 years is aimed at proactively responding to the rapid changes in the global aviation market.

Kim Eebae, CEO of Jeju Air, stated at this year's anniversary ceremony, "Only organizations that respond agilely can survive in situations where uncertainty is maximized," and announced large-scale investments in the IT sector. Earlier, in December last year, Navitaire was selected as the next-generation PSS operator, and system replacement work has been underway for 10 months since the beginning of this year as part of strengthening competitiveness.

A Jeju Air official said, "Since we are completely replacing the airline reservation and ticketing system, we will become a leading LCC company in the post-COVID-19 era through new service models."