Kakao Partners with Korea's Largest Call Center to Create an 'AI Customer Center'

From the left, Huh Dae-geon, CEO of Ubase, and Baek Sang-yeop, CEO of Kakao Enterprise

[Asia Economy Reporter Buaeri] Kakao Enterprise is building an artificial intelligence (AI) customer consultation center with Ubase, the largest call center company in Korea.

Kakao Enterprise announced on the 3rd that it signed a Memorandum of Understanding (MOU) with Ubase to establish a 'next-generation AI contact center.'

The two companies plan to expand consultation channels through chatbots, voice calls, web, apps, and video calls, and build the 'Kakao i Connect Center' within this year, which will respond to customer inquiries and requests using AI.

The 'Kakao i Connect Center' integrates all consultation channels such as chatbots, phone, email, and bulletin boards through AI, enabling unified management of customer communication.

Additionally, as a cloud-based Software as a Service (SaaS), the company stated that it allows for fast and efficient construction and operation of customer centers.

Baek Sang-yeop, CEO of Kakao Enterprise, said, "By combining Kakao Enterprise's technological capabilities in cloud infrastructure and AI with Ubase's top domestic customer contact center operation know-how, we will lead the contact center industry in the new normal era."