Coupang Launches Subsidiary 'Coupang Eats Service'... "Real-Time Response to User Inquiries"

Jang Gi-hwan, New CEO of Coupang Eats Service

[Asia Economy Reporter Kim Bo-kyung] Coupang is officially launching its subsidiary, 'Coupang Eats Service.' The decision to establish the subsidiary was made to respond to the increasing demand for Coupang Eats deliveries.

On the 14th, Coupang announced, "We are launching Coupang Eats Service, a service team that manages support for customers, store owners, and delivery partners, as well as the operation of delivery partners."

Coupang Eats Service will be a new subsidiary of Coupang, with Coupang owning 100% of the shares.

Coupang stated, "Coupang Eats is popular among customers and restaurants for delivering one order to one household," and added, "We decided to launch a specialized subsidiary to respond to the increasing demand nationwide."

Coupang Eats Service plans to provide enhanced services and support to users through a system that responds in real-time to inquiries from customers, store owners, and delivery partners.

Through this support system, delivery partners are expected to work flexibly and adjust their own schedules.

Jang Ki-hwan, appointed as the CEO of Coupang Eats Service, said, "Our goal is to apply Coupang's latest technology to provide excellent food delivery services to customers, offer opportunities for sales growth to store owners, and ensure safe deliveries for delivery partners."